Our Services

Tobwabba Aboriginal Medical Service offers a range of healthcare services, taking a holisitic approach toward diagnosis and management of illness.

  • Aboriginal Health
  • Antenatal Care
  • Chronic Disease Management
  • Dental
  • Domestic Violence
  • Drug and Alcohol Counselor
  • Immunisation
  • Maternal Health
  • Men’s Health
  • Minor Surgeries
  • Psychologist
  • Physician
  • Preventative Care
  • School Screening
  • Sexual Health
  • Transport Services
  • Women’s Health

Visiting Specialist (monthly or 6-weekly)

  • Optometrist
  • Mental Health Social Worker
  • Diabetes Educator
  • Dietitian
  • Ears, Nose & Throat
  • Physiotherapist
  • Podiatrist
  • Paediatrician

Any questions?

IMPORTANT INFORMATION

Appointments

Consultations are normally by appointment, but the first available doctor will see urgent cases. Longer Consultations are available. Please let the reception know if you need to book a long appointment, e.g for several problems. We encourage clients to request their preferred doctor when making the appointment.

Confidentiality

Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical record. We are dedicated to your confidentiality and privacy of health information. At times, the doctor participates in professional development and quality assurance. This can involve the collection of patient data. However this information is de-identified and those involved in analysis of the data would not be able to identify which patient has been included. In accordance with the Privacy Act (1988), all information collected in this practice is treated as “sensitive information”. To protect your privacy this practice operates in accordance with this Act.

Cost

For services provided by Doctors, Dentists, Specialists, Nurses and Aboriginal Health Workers/ Practitioners at Tobwabba the service bulk bills through Medicare. Clients are informed of the potential cost associated with investigations or consultation with medical specialists or other allied health services by the Doctor providing the referral. Worker compensation cases are welcomed.

Feedback

We welcome comments and suggestions regarding the care you receive at this practice. Please feel free to talk to the doctor or our receptionist. You may prefer to write to us, use our suggestion box or alternatively you may prefer to contact the Health Care Complaints Commission.

Health Care Complaint Commission
Phone: 02 9219 7444
Address: Locked Bag 18, Strawberry Hills, NSW, 2012

Zero Tolerance – Aggression and Violence Policy

Every person working in or using Tobwabba Aboriginal Medical services -staff, clients and visitors- has a right to personal safety. Threatening, abusive or physically violent behaviour will not be accepted from anyone under any circumstances. This includes verbal, physical or psychological abuse, threats or other intimidating behaviour or sexual harassment.

Any such behaviour will result in action being taken.

  • Being asked to leave the premises
  • A formal warning
  • Tobwabba refusing to provide access to all services and/or police being notified and legal action taken.

It is never acceptable to abuse others.

Home Visits

Home visits are available within practice hours for regular clients with substantial illness or mobility problems, subject to discussion with his/her doctor.

Recall and Reminders

Our practice is committed to preventive and holistic health care and follows best practice guidelines. Tobwabba Medical Service works in cooperation with National and State based recall and reminder registers.  We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care.  If you do not want to be part of this reminder system please tell the receptionist or your doctor. 

Results

Sometimes your doctor will order investigations such as blood test or x-rays. For confidentiality reasons, please book in for a return appointment to discuss the results. We are unable to give details of tests or pathology results over the phone.

Telephone Access

Doctors in this practice may be contacted by phone during normal practice hours. The receptionist will usually take a message, and your call will be returned as soon as the doctor is available. If your call is urgent, you will always be put straight through to the nurse.

Transport

We provide transport for our Aboriginal and Torres Strait Islander patients to attend medical appointments. Alternatively, you can use the below service:

Community Transport
Address: 2/4 Commerce Court, Forster
Phone: 65554 5447